Easy returns. Simple exchanges.
Try your OSZEAs at home. If something is not right, we’ll help you sort it.
Keeps your OSZEAs returnable
Start a return or exchange
Pop in your order number and checkout email, and we’ll guide you through the next few steps.
Your request has started
We’ve got your details. Here’s what happens next:
- 1We’ll email your next steps and a prepaid return label shortly.
- 2Pop your OSZEAs back in their box and attach the label.
- 3Once received and checked, we’ll process your exchange or refund.
Our returns promise
Buying weather-ready footwear online should feel safe. Here’s how we’ve got your back.
30-day returns & exchanges
You can request a return or exchange within 30 days of receiving your order.
30 days from deliveryTry them indoors
Please try your OSZEAs indoors first to keep them in returnable condition.
Keeps them returnableEasy exchanges
Need a different size or colour? We’ll help you find the right fit.
Size & colour swapsSupport when you need it
Our team is here to help if your order arrives damaged, faulty, or incorrect.
Real humans, fast repliesHow it works
Four simple steps from request to refund or exchange.
Enter your order details
Use your order number and checkout email.
Tell us what you need
Choose return, exchange, size change, or product issue.
Receive instructions
We’ll send the next steps based on your request.
Send it back
Once received and checked, we’ll process your exchange or refund.
What can be returned?
A quick guide so there are no surprises.
Good to go
- Items requested within 30 days
- Shoes tried indoors only
- Original condition
- Original packaging where possible
- No excessive wear or damage
Can’t accept
- Heavily worn items
- Damaged by misuse
- Items outside the return window
- Final sale items, if marked final sale
- Items missing important return details
Return shipping fees may apply depending on the reason for return. If your item is faulty, damaged, or incorrect, contact support and we’ll cover it.
Need a different size or colour?
Exchanges are often the easiest way to get the right OSZEA fit.
Size exchange
Choose a better size if the fit is not right.
Colour exchange
Swap for another available colour.
Product exchange
If available, we’ll help you choose the right product.
Something not right?
If your OSZEA item arrives faulty, damaged, incorrect, or has a waterproof issue, we want to help.
Faulty or damaged item
Contact us with your order number and photos so we can review it.
Wrong item received
We’ll help correct the order as quickly as possible.
Waterproof concern
If your shoes are not performing as expected, contact us so we can assess and help.
Tip: have your order number and a couple of photos ready — it helps us sort it faster.
Returns questions, answered
You can request a return or exchange within 30 days of receiving your order.
Yes. If the size you need is available, we can help arrange an exchange.
Items should be in original condition. Please try shoes indoors first to keep them returnable.
Contact OSZEA support with your order number and photos so the team can review and help.
Return shipping fees may apply depending on the reason for return. If the item is faulty, damaged, or incorrect, contact support so we can assist.
Once your return is received and checked, the refund will be processed to the original payment method. Bank processing times may vary.
Some sale or final sale items may not be eligible for return. Please check the product page and order confirmation details.
Still need a hand?
Whether it’s a size swap, a refund, or a waterproof question — our NZ & AU team is here to help.
Contact OSZEA →