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OSZEA Support Hub

How can we help?

Need a hand with sizing, returns, orders, wholesale or collaborations? Our NZ & AU team is here for you.

Send a message →Find your answer →
Avg. reply time — under 24 hrs on business days
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Real humans, fast replies
Auckland · Melbourne · everywhere wet
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Pick a topic

What do you need help with?

Choose a topic and we’ll guide you to the right place.

Lifestyle OSZEA shoes ZEA-TEX™ · Stay dry
“Asked about sizing on a Sunday — had a reply Monday morning. Sorted.”
Priya · Wellington
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Tell us what’s up

Share a few details and our team will get back to you as soon as possible.

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We’ve got it. A real person from the OSZEA team will get back to you shortly.

Usually within 24 hours on business days
Self-serve

Need a quick answer?

Jump straight to the most common things — no form required.

Track my orderFor delivery updates and order status. Start an exchangeNeed a better size? We’ll help you sort it. Check the size guideFind the right OSZEA fit before you buy. Returns policySee our return and exchange details.
Work with us

For wholesale, creators & media

Looking to work with OSZEA? Choose the right contact below.

Stock OSZEA
Wholesale

Stock OSZEA

For retailers, bulk orders, and wholesale opportunities.

wholesale@oszea.com →
Let’s collaborate
Creators & collaborations

Let’s collaborate

For UGC creators, ambassadors, influencers, and brand partnerships.

partnerships@oszea.com →
Press & PR
Media enquiries

Press & PR

For press, PR, and media opportunities.

pr@oszea.com →
True-to-size fitProduct - OSZEA waterproof shoe
Fit & returns

Most questions start with fit

Not sure about your size or need to swap? Start with our size guide and exchange info — it may save you a message.

  • True-to-size, with a roomy waterproof toe box
  • Easy size swaps within NZ & AU
  • Just send your order number and the size you need
View size guide →Returns & exchanges →
Quick answers

Before you message us

We usually reply within 24 hours on business days.

Yes. Contact us with your order number and the size you need, and we’ll help you with the next step.

You can find it in your order confirmation email.

Yes. Please contact wholesale@oszea.com for wholesale and bulk order enquiries.

Please check our size guide or contact us and we’ll help you choose the best fit.

We’re here

Still need help? We’re here.

Send us a message and we’ll help you find the right answer, the right size, or the right next step.

Contact OSZEA →
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