Your data protection and security matters to us.

At OSZEA, we are committed to protecting your privacy and ensuring complete transparency in how we collect, use, store and share your personal information. This policy outlines our practices in strict alignment with the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs).

By accessing our website, using our mobile applications, making purchases, or interacting with our customer service team, you agree to the terms set out in this Privacy Policy.

We collect information directly from you to provide a seamless shopping experience. This includes:

• Transactional data — name, email, phone number, delivery address and payment information, using secure, tokenized card details.
• Digital footprint — pages viewed, products browsed, device ID, browser type, and engagement with our communications.
• Customer support — records of feedback, complaints and correspondence with our team.
• Membership & promotions — sign-up details for loyalty programs and competition entries.
• External sources — data from credit reporting agencies, marketing partners and social media interactions.

To enhance your online experience, we use cookies and similar technologies to recognise repeat visits and remember your preferences, analyse traffic patterns and website performance, and deliver personalized content and curated marketing.

You may adjust your cookie settings through your browser; however, disabling them may limit website functionality.

Your data allows us to maintain a high standard of service, specifically for:

• Fulfillment — processing and delivering orders, and managing warranties.
• Personalization — recommending products based on your interests.
• Security — verifying identity and preventing fraudulent activity.
• Communication — sending essential account or promotional updates.

International transfers. When data is stored or processed overseas, we ensure it remains protected under contractual safeguards that meet the standards of the Privacy Act 2020 (NZ) and the Australian Privacy Act 1988.

You have the right to request access to the personal information we hold about you, or to request corrections.

If you are unsatisfied with our resolution, you may escalate your complaint to the Office of the Privacy Commissioner (NZ) or the OAIC (Australia).