About This Statement
Oszea is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal information. This policy outlines our practices in line with the New Zealand Privacy Act 2020 and Australian Privacy Principles (APPs).
By accessing our website, using our mobile apps, making purchases, participating in promotions, or interacting with our customer service team, you agree to the terms set out in this Privacy Policy.
What Personal Information Do We Collect?
We may collect personal information directly from you or through your interactions with our services, including:
Online Purchases
● Order and delivery details: name, email, phone number, address
● Click & collect preferences
● Payment information (including tokenized card details)
● Responses to customer surveys
Website & App Interactions
● Pages viewed, products browsed, items purchased
● Engagement with emails and in-app messages
● Browser type, device ID, operating system
Customer Service Interactions
● Contact details and message content
● Feedback or complaints submitted
Membership Programs
● Sign-up information
● Third-party linked membership identifiers
Promotions & Competitions
● Contact details
● Any entry-specific information required
Social Media
● Publicly available content (e.g., handles, tags) shared with us
● Interactions and engagement across our official social platforms
Third Parties & Public Sources
● Credit reporting agencies
● Marketing partners, business affiliates, and advertisers
● Law enforcement or government authorities, where required
If certain personal information is not provided, we may be unable to process orders, provide services, or respond to requests.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance your online experience by:
● Recognising repeat visits and preferences
● Tracking viewed products and services
● Analyzing traffic patterns and service performance
● Personalising content and marketing messages
You can adjust cookie settings via your browser. However, disabling cookies may impact your experience on our website.
Why We Collect Personal Information
Your personal information helps us to:
● Process and deliver products or services
● Communicate offers, updates, and promotions
● Fulfil customer requests, product warranties, and recalls
● Verify identity and manage payment information
● Personalise your shopping experience
● Improve our website, products, and services
● Manage competitions and promotional campaigns
● Prevent fraud and unlawful activity
● Meet legal and regulatory obligations
Use of Personal Information
We may use your information to:
● Contact you about orders, updates, and promotions
● Recommend products based on past activity or preferences
● Provide targeted advertising or curated experiences
● Manage your membership or loyalty account
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us.
Mobile Notifications
By enabling mobile notifications in our app, you consent to receive updates, offers, and alerts. Notification preferences can be changed anytime via your app settings.
Who Do We Share Your Personal Information With?
Your data may be shared with:
● Oszea Group Entities: for operations, promotions, analytics, and loyalty programs
● Service Providers: payment processors, IT providers, delivery partners, marketing agencies
● Suppliers & Manufacturers: for handling product issues, returns, or warranties
● Legal Authorities: where required to comply with laws, prevent fraud, or protect our rights
● Partners: with your consent or as part of a specific promotion or collaboration
When information is transferred outside of New Zealand or Australia, we ensure compliance with applicable privacy laws and take reasonable safeguards to protect your data.
International Disclosure
Some data may be stored or processed overseas. In such cases, we take reasonable steps to ensure your information is treated in accordance with the Privacy Act 2020 (NZ) and Australian Privacy Act 1988, including contractual protections with third parties.
Protection & Retention of Personal Information
We take appropriate measures to safeguard your personal information from:
● Unauthorised access
● Misuse or disclosure
● Loss, damage, or alteration
We retain your data only as long as necessary to fulfill its purpose or meet legal requirements. When no longer needed, it is securely deleted or anonymised.
Access and Correction
You have the right to access or request corrections to your personal information.
To do so, contact us at:
privacy@oszea.com
We may ask for proof of identity and, in some cases, charge a reasonable fee for processing.
Complaints About a Privacy Breach
If you believe your privacy has been breached, please contact us at: info@oszea.com
Include a clear description of your concern. We will investigate and respond promptly.
If you are not satisfied with our resolution, you may contact:
New Zealand
Office of the Privacy Commissioner
- www.privacy.org.nz
- 0800 803 909
Australia
Office of the Australian Information Commissioner (OAIC)
- www.oaic.gov.au
- 1300 363 992
Thank you for trusting Oszea.
We’re committed to protecting your data and creating a secure shopping experience in both New Zealand and Australia.